Shipping Policy

1. Shipment Responsibility:

Vendors on Craft grid hub are solely responsible for the safe and timely shipment of their products.Each vendor manages their shipping process, including selecting carriers and specifying delivery times.Customers are encouraged to review the shipping details provided by the Craft grid hub before making a purchase.

2. Defective Items:

Vendors are expected to deliver products in excellent condition. In the event a customer receives a defective item, they should contact the Craft grid hub Customer Care.Vendors will handle returns and exchanges for defective items according to their return policies.

3. Shipping Costs:Shipping costs are determined by each vendor and are displayed during the checkout process.Vendors may have varying shipping rates based on factors such as destination, weight, and shipping method.Customers should review the shipping costs associated with each product before finalizing their purchase

.Payment Cost and Refund Policy:

1. Payment Process:

Customers can make payments for their purchases through the secure payment gateway provided during the checkout process.Accepted payment methods include credit/debit cards, digital wallets, and other methods specified by the vendor.

2. Payment Refund Date:

The refund policy varies by product and is at the discretion of the individual vendor.Vendors will specify their refund policy, including the conditions for refunds and the timeframe within which refunds will be processed.Customers are advised to review the refund policy outlined by the vendor before making a purchase.

3. Vendor Responsibility:

Vendors are responsible for managing payment refunds based on their specified policies.Customers experiencing payment-related issues should directly contact the Craft grid hub Help Center for resolution.